Terms and Conditions

Terms and Conditions

Welcome to Lucky Woofs! These Terms and Conditions ("Terms") outline the rules and regulations for using the website https://luckywoofs.com/ (the "Site"), operated by Lucky Woofs, a sole proprietorship registered in Slovenia under the business name Sandra Šterk s.p..

By accessing this Site, you agree to comply with these Terms. If you disagree with any part of these Terms, please do not use the Site.

1. Company Information

  • Business Name: Sandra Šterk s.p.
  • Trade Name: Lucky Woofs
  • Registered Address: Rakovnik 13, 1215 Medvode
  • VAT ID: SI75904522
  • Registration Number: 7199821000
  • Email Contact: info@luckywoofs.com

2. Acceptance of Terms

  • By accessing and using this Site, you agree to be bound by these Terms as well as any applicable laws and regulations of Slovenia and the European Union.
  • If you do not accept these Terms, please refrain from using our Site.

3. Eligibility

  • The Site is available to individuals aged 18 or older. By using the Site, you confirm that you are at least 18 years old or have obtained parental or guardian consent.

4. Intellectual Property

  • All content on the Site, including but not limited to text, images, graphics, logos, and software, is the property of Lucky Woofs and is protected by intellectual property laws.
  • You may not copy, reproduce, distribute, or exploit any content from the Site without our prior written consent.

5. Product Information and Availability

  • We strive to ensure accurate product descriptions and availability. However, we cannot guarantee that product descriptions, images, prices, or availability will always be accurate.
  • We reserve the right to make corrections, update product descriptions, or modify prices at any time without prior notice.

6. Ordering and Payments

  • By placing an order on the Site, you agree to provide current, complete, and accurate information.
  • Prices are listed in Euros (EUR) and may include applicable VAT. Any additional shipping or handling fees will be displayed at checkout.
  • Payment options are listed at checkout. Orders will only be processed upon successful payment.

7. Right of Withdrawal (EU Consumer Directive)

  • As an EU-based company, we respect the EU’s Consumer Rights Directive. If you are an EU consumer, you have the right to withdraw from the purchase agreement within 14 days without providing a reason.
  • To exercise the right of withdrawal, you must inform us of your decision to withdraw in writing via email at info@luckywoofs.com within 14 days of receiving your purchase.
  • Products must be returned in their original condition, unused, and in the original packaging. Return shipping costs may apply and are generally the responsibility of the customer unless otherwise specified.
  • Upon receiving the returned product in acceptable condition, we will refund your payment within 14 days.

8. Returns and Refunds

  • In addition to the statutory right of withdrawal, we may offer a return and refund policy. Please refer to our Return Policy for full details.
  • All returns must include proof of purchase and must be returned in original packaging. Failure to comply with these conditions may result in a refusal of the return or an adjustment to the refund amount.

9. Shipping and Delivery

  • We currently ship within Europe Countries. Delivery times and costs vary by location and order size.
  • Lucky Woofs is not responsible for delays caused by third-party carriers or factors beyond our control.
  • In case of non-receipt or damage during shipping, please contact us within 7 days at info@luckywoofs.com.

10. Privacy and Data Protection

  • Your privacy is important to us. We collect, store, and process personal information in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection laws.
  • Please refer to our Privacy Policy, available on our Site, for information on how we collect, use, and protect your personal data.
  • By using this Site, you consent to the collection and use of information as described in our Privacy Policy.

11. User Accounts

  • Users may create an account to access certain features on the Site. You are responsible for maintaining the confidentiality of your account information.
  • Lucky Woofs reserves the right to terminate accounts in case of misuse or breach of these Terms.

12. Limitation of Liability

  • To the extent permitted by law, Lucky Woofs shall not be liable for any indirect, incidental, or consequential damages arising from or in connection with the use or inability to use the Site, including errors or omissions in content.
  • Our liability is limited to the amount paid by you, if any, for accessing the Site or purchasing products.

13. Disclaimer of Warranties

  • The Site and its content are provided "as is" and "as available" without warranties of any kind, either express or implied, except as provided by law.
  • Lucky Woofs makes no warranties regarding the accuracy, reliability, or completeness of the Site content or that the Site will be available without interruption.

14. Third-Party Links

  • The Site may contain links to third-party websites. These links are provided for your convenience, and we have no control over the content or policies of these external sites.
  • You acknowledge that accessing third-party links is at your own risk, and we recommend reviewing the terms and privacy policies of any third-party sites you visit.

15. Governing Law and Jurisdiction

  • These Terms are governed by the laws of Slovenia and comply with relevant EU laws. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Slovenia.

16. Consumer Dispute Resolution (EU Directive 2013/11/EU)

  • In accordance with EU consumer law, if you are dissatisfied with our resolution of any dispute, you may access online dispute resolution through the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
  • This platform provides an alternative means to resolve consumer complaints independently.

17. Changes to Terms

  • Lucky Woofs reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting the new Terms on the Site, with the effective date noted at the bottom.
  • Continued use of the Site signifies acceptance of any updated Terms.

18. Contact Us

  • If you have any questions or concerns regarding these Terms, please contact us at info@luckywoofs.com.

Last Updated: 13.11.2024